FAQ
We've compiled answers to frequently asked questions from our customers. Select a category to jump directly to that question.
01 Reservations and Tickets
Can I participate on the day without a reservation?
Admission tickets and Bridge Walk experience passes are available on the day, but we also offer online reservation benefits depending on the season and timing, so please take advantage of them. Bungee jumping, swinging, and climbing tend to fill up quickly on the day, so we recommend making reservations in advance through the activity-specific website.
Where can I buy tickets?
Booking in advance through the official website is the most economical option. You can also purchase tickets at the entrance gate on the day of your visit.
Can I change or cancel my reservation?
Please check our cancellation policy. Changes to your activity booking can be made through the activity's dedicated website.
I haven't received a reservation confirmation email.
Please check your spam folder and adjust your domain receiving settings. If you still do not receive the email, please contact us.
How many minutes before the event should I arrive?
For activities, please arrive about 20 minutes before your scheduled time for a smoother experience. If you are only entering the park, please arrive by the final entry time.
Can I book multiple activities at once?
We offer combo plans. Please see our activity-specific website for combinations and pricing.
If the event is canceled due to rain, will I receive a refund?
In the event of cancellation due to inclement weather at our discretion, a full refund or rescheduling will be provided. Please check our cancellation policy for details.
Can I enjoy just entering the park?
The park features playground equipment, a water play area, a cafe, and a store, and offers panoramic views of the dam lake and Osaka city from scenic spots. There are also lawns perfect for picnics, and pets are welcome.
02 Rates and discounts
Is an entrance fee required even if I participate in an activity?
Those participating in bungee jumping, swinging, or climbing do not need to pay the entrance fee or the Bridge Walk experience pass.
Are there any discounts?
We offer special discounts on weekdays for the Bridge Walk experience pass: 1000 yen for Ibaraki residents, 1000 yen for seniors, and 1300 yen for groups of 15 or more.
Are there discounts for people with disabilities?
Yes, we do.
A Bridge Walk experience pass is 800 yen (400 yen for elementary school students), and an admission ticket is 300 yen (200 yen for elementary school students). Please present your disability certificate at the reception.
What payment methods can I use?
While payment methods may vary slightly depending on the store within the park, we accept cash, various credit cards, and electronic money.
Can you issue receipts or invoices?
Yes, it is possible to issue one. Please ask at the reception desk.
Do you offer annual passes or multi-ride tickets?
We do not currently carry this item.
03 Access · Parking
Is there a parking lot?
Please use the parking lot (paid) at the adjacent Dam Park Ibakita. During busy periods, we will direct you to a temporary parking lot (free).
For details on the number of spaces, fees, and entry times, please see here (Dam Park Ibakita official website).
Please tell me how to get there by car.
It's about 20 minutes from the Ibaraki Interchange on the Meishin Expressway, and about 10 minutes from the Ibaraki-Senteiji Interchange on the Shin-Meishin Expressway. Please enter 53-1, Oaza Ikebono, Ibaraki City, Osaka Prefecture into your car navigation system.
Can I get there by train and bus?
It's about a 30-minute bus ride from JR Ibaraki Station or Hankyu Ibaraki-shi Station, get off at the Aigawa Dam bus stop, and then it's about a 5-minute walk.
Is there a shuttle bus?
Please check the bus timetable page for operating times.
Can I get there by motorcycle or bicycle?
Please inquire at the reception desk regarding parking spaces for motorcycles and bicycles.
Are there any convenience stores or places to eat nearby?
There is a cafe and store inside the park. There are also food trucks and other food vendors within Dam Park Ibakita.
04 Business hours and weather
Please tell me your business hours and regular closing days.
The park is open from 9 am to 6 pm, 365 days a year. Activity hours vary depending on the season, such as 10 am to 4 pm (last entry) or 10 am to 5 pm (last entry 4:30 pm), and there are irregular closing days.
Are you open on rainy days?
We will be open in light rain. However, in case of severe weather such as strong winds or thunderstorms, we may close the suspension bridge or cancel activities.
When and where will we find out if it's cancelled?
We will announce the details as soon as possible on our announcements page and official social media accounts. We will also contact those who have made reservations using the contact information they registered.
Are you open during the winter?
We are open year-round. Please check for the latest information as our operating hours are shortened during the winter season.
When are the busiest times and seasons?
It gets crowded on weekends, public holidays, and during the mornings of long holiday periods. Weekdays are generally less crowded.
05 Facilities and equipment
Are there restrooms, nursing rooms, and diaper changing facilities?
They are located in each men's and women's restroom. Please ask a staff member if you have any questions.
Are there lockers or luggage storage facilities?
Lockers are available. Larger luggage can be temporarily stored at the activity reception.
Are there any cafes or shops?
There's a cafe where you can relax while enjoying a spectacular view, and a store selling original merchandise.
Can I bring in food and drinks?
You are welcome to bring your own food and drinks. There are benches and seats available in the park for your use.
Is it accessible with a stroller or wheelchair?
We will guide you through the steps and accessibility features along the main pathways, including the suspension bridge.
Is there a smoking area?
There is a designated smoking area; please ask a staff member on the day of your visit.
06 Activity
Can children participate?
Gravity-based activities require participants to be 13 years of age or older, at least 140cm tall, and weigh at least 38kg.
420 activities can be enjoyed by people of all ages.
Can I participate if I have a pre-existing medical condition or am pregnant?
If you have asthma, heart disease, high blood pressure, or any other medical condition, please consult us in advance. Pregnant women and those who have consumed alcohol on the day of the event are not permitted to participate.
How long does it take?
This varies depending on the activity. Please check the individual activity pages on the activity's website for estimated times from registration to completion.
Can you take photos and videos for me?
We offer a photography service. Please check the activity-specific website for details, including whether you are allowed to bring your own smartphone.
Which is scarier, bungee jumping or swinging?
While individual experiences vary, bungee jumping, with its longer freefall duration, is generally considered to be more thrilling.
Can family members and friends who are not participating also come and observe?
You can view it with an admission ticket or a Bridge Walk experience pass.
What kind of clothes should I wear?
Please wear comfortable clothing and shoes that secure your heels. Skirts and sandals are not permitted.
07 Organizations, Corporations, Media Coverage
We would like to use this service for a group of 15 or more people.
On weekdays, a group discount (1300 yen per person) applies to the Bridge Walk experience pass. Please contact us via the "Group, Private, and Corporate Use" section of our inquiry form.
Can it be used for school events or employee training?
We accept reservations for field trips, training sessions, and recreational activities. Please contact us with the number of people and your preferred date.
Can I rent the entire facility?
We can discuss options depending on the time of day and the number of people.
I would like to request an interview or photo shoot.
Please contact us through the "Media Inquiries/Filming" section of our inquiry form.
Can you film it with a drone?
Drone flights within and around the park require permission. Please contact us in advance.
08 Other Information
Can I bring pets with me?
Dogs are welcome on the suspension bridge, provided they are on a leash. However, we generally ask that you refrain from bringing dogs on other activities.
I lost something.
Please contact us through the "Opinions, Requests, and Lost Items" section of our inquiry form.
Are there any job openings?
For information regarding recruitment, please contact us through the "Recruitment" section of our inquiry form.
I don't know whether to contact the facility or the activity provider.
Please select "Other / I don't know who to ask" on the inquiry form. We will review your inquiry and have the appropriate department respond to you.
If you can't find the answer you're looking for, please feel free to contact us.
We accept inquiries about facilities and activities through this form.