Date of enactment: July 26, 2026 / Last revised: July 26, 2026
Gravity Park Ibaraki Co., Ltd. (hereinafter referred to as "the Company") will handle the personal information of customers who use the official website of GRAVITATE OSAKA (hereinafter referred to as "this Site") appropriately in compliance with the Act on the Protection of Personal Information and other relevant laws and regulations. This policy provides a clear explanation of what kind of personal information the Company collects, why and how, and how it uses, manages, and protects.
Article 1 Types of personal information to be collected
When you use the contact form on this website, we may ask you to provide the following personal information.
- First NameFor responding to inquiries and verifying your identity.
- Email Address: To respond to your inquiry
- Phone number (optional): For urgent matters or if we are unable to contact you by email.
- Inquiry Type / Inquiry Details: For the purpose of directing your inquiry to the appropriate department and providing a response.
- Access log information: IP address, browser type, pages viewed, date and time of viewing, etc. (for site security, fraud prevention, and access analysis)
* This website does not collect any information regarding activity reservations or payments (age, height, weight, health status, payment information, etc.). Reservations are accepted on the activity-specific website, and their handling is subject to that website's privacy policy.
Article 2 Purpose of Use of Personal Information
The personal information we collect will be used only for the following purposes and will not be used for any other purpose.
- Response to your inquiry
- Information regarding facility usage, access, and operating status.
- We can assist you with inquiries regarding group, private, and corporate bookings.
- We handle inquiries regarding interviews, media coverage, and filming.
- Responding to inquiries regarding recruitment and contacting you about the selection process.
- Safety management and emergency notifications (such as business closures due to bad weather)
- Service improvement through analysis of customer inquiries (in a statistical format that does not identify individuals)
Article 3 Sharing of Inquiry Details Between Contact Points
At GRAVITATE OSAKA, facilities (suspension bridges, park facilities, parking, access, etc.) and gravity-based activities (bridge bungee, bridge swing, bridge climb, etc.) are managed through separate websites and dedicated reception desks.
If your inquiry involves both departments, or if it is difficult to determine the appropriate department, we may share your inquiry among the following departments to avoid passing you around and to provide a prompt response.
- Contact point for facility-related inquiriesinfo@gravitateosaka.jp
- Activity-related contact pointactivity@gravitateosaka.jp
Information will only be shared to the extent necessary to respond to your inquiry, and only under the management of our company and our contracted operators involved in the operation of GRAVITATE OSAKA. If you do not wish for your information to be shared, please indicate this when you contact us.
Article 4 Provision to Third Parties
We will not provide, disclose, or sell your personal information to third parties except in the following cases.
- When there is consent from the customer himself/herself
- Disclosure required by law (e.g., police, courts)
- In cases where it is urgently necessary to protect human life, body, or property.
- Outsourcing of operations to third-party vendors (servers, email distribution, reservation systems, etc.) (with the signing of confidentiality agreements).
Article 5 Use of Cookies
This website uses cookies to improve user experience and for access analysis.
- access analysisThis data will be used to analyze website visit patterns (it will not identify individuals).
- Contact: Uses session cookies to temporarily store input data.
- You can disable cookies in your browser settings, but some features may not work correctly.
Article 6 Safety Management Measures
To prevent the leakage, loss, or damage of personal information, our company has implemented the following security measures.
- SSL/TLS encryption of communications
- Restricting access permissions to personal information (for authorized personnel only)
- Prompt deletion of unnecessary personal information
- Implementation of training for employees on personal information protection.
Article 7 Customer Rights
Customers have the following rights regarding their personal information held by our company:
- Disclosure request: The right to confirm the content of personal information held by the company.
- Corrections and additions: The right to request correction if there is an error
- Suspension of use/deletion: The right to request the cessation or deletion of use outside the scope of the intended purpose.
* Please contact the inquiry desk listed in Article 9 for any requests. We may not be able to fulfill your request if the data is required to be retained by law.
Article 8 Retention period of personal information
| Target data | 期間 期間 | Starting date |
|---|---|---|
| Inquiry Record | 2 | From the date of completion of the action |
| Application information regarding recruitment | 1 | From the end of the selection process |
| access log | 1 | From the date of acquisition |
| Records related to accidents and injuries | In accordance with the law | From the date of occurrence |
Article 9 Contact point for inquiries regarding personal information
For questions, requests for disclosure, or complaints regarding the handling of personal information, please contact the following office.
| Company Name | Gravity Park Ibaraki Co., Ltd. |
| Address | 53-1 Seibo, Ibaraki City, Osaka Prefecture 568-0092 |
| Inquiries about facilities | info@gravitateosaka.jp / 070-4509-0420 |
| Inquiries regarding activities | activity@gravitateosaka.jp / 050-5799-1155 |
Reception hours: We will respond within 1-2 business days, excluding maintenance days.
Article 10 Revision of this Policy
We may revise this policy in accordance with changes in laws and regulations or changes in our services. Significant changes will be announced on this website. Your continued use of this website after the revision will be deemed as your agreement to the revised policy.